Refund policy
Tarma’s mission is to provide durable jewelry designs that help define your passion and spirit for adventure. We package your orders by hand; sending good vibes and wishes for many memorable moments with every tuck, fold and clasp. When your order goes out for delivery, the entire team does a little happy dance. Our greatest hope is that you love your designs as much as we do!
Free Returns within 45 days
If you are not completely satisfied with your order or it doesn’t fit the way you imagined, we understand. Send your order back within 45 days of the shipping date for a full refund, exchange, or credit. We are incredibly nice and reasonable individuals here at Tarma Designs, so contact us if you ever have any questions!
EU Customers — Right of Withdrawal If you are located in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, contact us at contact@tarmadesigns.com within 14 days of delivery. We will arrange return shipping instructions. Refunds will be issued within 14 days of receiving the returned item. Note: Tarma Designs offers a 45-day return window for all customers, which exceeds the EU minimum requirement.
Our IRONCLAD Guarantee
Broken or Defective Parts
Tarma will provide a lifetime guarantee on all jewelry pendants and will repair or replace, at its discretion, any other jewelry components that are broken or defective for one year from the date of purchase, not subject to normal wear and tear. The customer will be responsible for the cost of shipping the Tarma product back to the manufacturer.
Minor Modifications
We want our products to be exactly what you envisioned. For that reason, if you are happy with your Tarma jewelry but would like to make a small change, feel free to call or email us and we’ll see what we can do!
Instructions: (For broken pendants after 45 days and within 1 year)
- Download and fill out the Return Form below. If you are unable to print this form, please include a note with your name, order number, phone number, SKU for item you’re returning, and reason for return.
Download Return Form (PDF). - Send returned products with original packaging and return form via USPS, FedEx, or UPS to:
Tarma Designs Returns
629 Entler Ave. #43
Chico CA 95928 - Once we receive your package, we will process the return and notify you when your refund has been completed (usually within a week of receiving your package). NOTE You will be responsible for postage after 30 days
- Give yourself a pat on the back and go enjoy the great outdoors!
Exchanges
Want to exchange your purchase for something that’s a little more “you”? As long as the item you’re returning is in a resellable condition and inside the original packaging within 45 days of the shipping date, it’s no problem!